GENERAL TERMS AND CONDITIONS OF CONTRACT
PERIOD OF VALIDITY
These General Terms and Conditions of Contract shall remain valid as long as they are published on the website www.luxmosaic.com and will apply to purchases made during this period.
The Owner reserves the right to unilaterally modify these terms and conditions without such modifications affecting orders placed prior to the date of modification. Any significant changes will be communicated to registered customers via email or notification on the website.
Acceptance of these General Terms and Conditions by the customer is an essential requirement for formalizing any contractual relationship with www.luxmosaic.com.
IDENTIFICATION OF THE PARTIES
On one hand, Lab Mosaic S.L., owner of www.luxmosaic.com (hereinafter referred to as the “Seller”).
On the other hand, the customer, who registers on the website with a username, email address, and password. Alternatively, the customer may complete the purchase by providing only the necessary billing and shipping details. The customer is responsible for the use and safekeeping of their credentials, as well as the accuracy of personal data provided for order processing. The term “customer” refers to any individual or legal entity conducting transactions on the website for personal or professional purposes, unless otherwise provided by law.
IDENTIFICATION OF THE OWNER
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:
- Company Name: Lab Mosaic S.L.
- Tax Identification Number (NIF): B05422969
- Registered Office: Avenida Rey Don Jaime 12, 2nd Floor, 12001 Castellón, Spain
- Telephone: +34 623 109 613
- Email: info@luxmosaic.com
PRICES
Price Determination:
- The unit sales price is calculated per square meter, unless otherwise specified in the product description. The minimum purchasable unit will always be a complete box. The surface area per box will be detailed in the shopping cart, proforma invoice, and final invoice.
Scope of Application:
- The published prices apply to the following territories: mainland Spain, Balearic Islands, Portugal (excluding islands), France (excluding islands and overseas territories), Italy (excluding islands), Germany, Austria, Belgium, the Netherlands, and Luxembourg. Prices include Spanish VAT (21%) and exclude shipping costs, which will be automatically calculated based on the destination.
- For shipments to the Canary Islands, Ceuta, Melilla, or other unspecified territories, a personalized shipping quote will be provided after receiving the customer’s destination details.
Price Errors:
In the event of a manifest error in the price of a product, the customer will be informed as soon as possible to confirm their order at the correct price or cancel it. If the customer cannot be contacted, the order will be canceled, and any payment made will be refunded.
PURCHASE PROCESS AND PAYMENT METHODS
Product Selection:
Products can be added to the shopping cart by clicking the corresponding icon.
Order Review:
Customers can review and modify their order before completing the purchase.
Payment Methods:
- Credit or debit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfer
Order Confirmation:
Once the payment is completed, a confirmation email will be sent containing all the order details, including delivery times. Payment details are handled exclusively through secure payment gateways with SSL encryption and are not stored by the Seller.
Exceptional Orders:
Orders may exceptionally be placed via telephone or email. The customer will receive a proforma invoice for review and confirmation, along with the necessary payment details.
PRODUCT AVAILABILITY
All orders are subject to product availability at the time of purchase.
If a product is out of stock, the customer will be informed within a maximum of X business days about restocking or alternative options.
SHIPPING AND RECEIVING
Delivery Times:
Delivery times vary depending on the destination and the volume of the order. These will be indicated on the proforma invoice and in the shopping cart.
For orders containing multiple references, deliveries may be made on different dates. The customer will be informed accordingly.
Order Receipt:
The customer must visually inspect the packaging before signing the delivery note. In case of visible damage, the customer must note this on the delivery note and contact the Seller within 24 hours.
The Seller assumes responsibility for loss or damage during transportation until the order is received.
RETURN AND CANCELLATION POLICY
Cancellations:
- If the order has not been shipped, the total amount will be refunded.
- If the order has already been shipped, the customer will bear the shipping costs for both delivery and return.
- For custom color or natural marble orders, as these are special orders, cancellations will not be accepted after three (3) days from order confirmation. Additionally, no returns will be allowed except in cases of Seller error or damage during transportation.
Returns:
- Manufacturing Defects or Errors: Return shipping costs will be borne by the Seller. Rexpedition cost if apply will be also covered by the Seller
- Withdrawal: Customers have the right to withdraw from the contract within 14 calendar days from receipt of the order, in accordance with Directive 2011/83/EU. Customers will bear the direct costs of returning the product, as well as the original shipping costs. Refunds will be processed once the product is returned and verified to be in perfect condition, including its packaging.
- Partial returns will not be accepted under any circumstances. The customer must return the entire order as received.
Condition of Returned Products:
The product must be returned in its original packaging and in a saleable condition. If the product arrives damaged due to improper packaging, the Seller may deduct a proportional amount from the refund.
Refunds:
The Seller will refund the corresponding amount within 14 calendar days from receipt and verification of the returned product.
WARRANTY
All products sold by www.luxmosaic.com are covered by a legal warranty of three (3) years from the date of delivery, in accordance with applicable regulations. This warranty exclusively covers manufacturing and material defects, provided the product has been used and maintained in accordance with the manufacturer’s instructions.